Empathy and emotional intelligence continue to be named as desired job skills needed since the rise of artificial intelligence. Just the other day, the co-founder had mixed feelings after receiving a “like” from a bot. Is it possible bots have mental health needs? We’re not sure about that, but an honest look at self and knowing when to trust your intuition makes for a balanced experience!
Emotional Intelligence 2.0 authors, Travis Bradberry and Jean Greaves, define emotional intelligence (EQ) as four skills grouped into two categories. Personal competence (self-awareness & self-management) focuses on the individual. Social competence (social awareness & relationship management) illustrate how individuals interact with others and the ability to understand moods and motives to improve the quality of relationships. Take a closer look at the four skills that make up EQ:
Self-awareness is knowing who you are in r elation to the world around you. It includes knowing your triggers or challenges with processing negative feelings. Most people try to eliminate triggering experiences and people from their life, but the only way to understand your emotions is to feel them and spend time thinking about them. For instance, think about why someone or something gets a rise out of you?
Knowing your strengths or what you do well is just as important as knowing what external influences push your buttons. Increased self-awareness translates to better performances at work and at home. Understanding the impact you have on people around you propels you forward and helps you pursue opportunities that align with your purpose and goals.
Managing emotions is simply a decision to act, or not, with the intention of avoiding problematic behavior. It’s important to understand action isn’t always required to dissolve an aggravated scenario. At times, failure to intervene is the best diffuser. For example, an irate customer contends no one is listening to his requests. An associate may opt to hear the customer out before providing a response. Individuals managing mental health are often portrayed experiencing erratic emotion that seems to appear from thin air. However, emotions are reactions to an event whether material or perceived. Self-management requires you take an active role in monitoring and reinforcing your behavior. It fosters self-reliance and independence, helping individuals determine the level of intervention needed to manage their mental health.
Accurately picking up on feelings and understanding what goes on with them is pivotal to social competence. Losing sight of different perspectives is easy when we are entangled in personal feelings. Listening and observing are the most critical parts of socializing. We often miss non-verbal cues found in body language and gestures because we are anticipating what we will say in rebuttal or defense. If we’re not planning our responses, we’re deciphering what the individual is going to say next. Active listening with observation takes practice, and most definitely happens in the moment.
Relationship management involves using emotional awareness of self and others to navigate relationships successfully. Connecting with diverse backgrounds and remaining inclusive, despite liking someone or not, is an indication of effective relationship management. Most of us can agree that an emotional breakdown is most likely to occur as a result of failure to manage negative emotions like anger and frustration. It is vital to examine the frequency and quality of interactions we have to tell the difference between a few interactions and a relationship.
Developing a process to manage stress, ask for support, and express feelings is pertinent to improving overall health. Approaching strengths from a systems perspective creates space to process toxicity, assign an appropriate place for it in your life, and move forward with the present. Join our community on the website and take advantage of the Support Worksheet made available in the Facebook Group. PGPS strives to provide a forum where members can learn about themselves outside of crisis, improving cognitive awareness, decision-making abilities, and interpersonal skills.